LeGear Pelling Insurance (LPI) is a full service, general insurance agency that has been serving individuals, families and businesses since 1984. Andrew Tablotney, President of LPI, and his wife, Debbie, operate the agency which has over a dozen highly skilled insurance professionals ready to serve you 6 days a week. Scroll down this page to read current news on how LPI and ICBC are responding to the need for prevention of the spread of COVID-19. Many of your insurance needs including Autoplan Renewals can now be handled over the phone and online. Read more below or Call Us with your questions: Tel. 604.276.2474. We’re here to assist you in person and with the latest in online transaction technology.
Stay Safe Renew Your Autoplan Over the Phone!
Stay safe and renew your ICBC Autoplan over the phone! As the province and country try to stop the spread of COVID-19 and implement social distancing, ICBC has amended their rules for Autoplan for the time being. We, as Autoplan brokers are now allowed to do some of the regular ICBC transactions over the phone. Call Us at Tel.604.276.2474 to Renew your Autoplan.
In addition, ICBC has announced that customers on a monthly Autoplan payment plan who are facing financial challenges due to COVID-19, can defer payments of their monthly premiums for 90 days with no penalty. Customers can apply for a deferral online directly though this link: https://onlinebusiness.icbc.com/eforms/dotcom/jsp/ACG398.jsp
Or you can call the ICBC Customer Support Team at 604-661-2723 or 1-800-665-6442 to discuss your payment options. Please be advised that if you choose this option, ICBC will collect all 3 months of payments together at the end of the deferral period.
Autoplan Renewals: ICBC is allowing Autoplan brokers to obtain signatures via email (if you are able to print, scan the signed documents and email them back to us). Easier still LeGear Pelling has an online signature program that will allow you to sign electronically with your mouse. You can also come by our office to sign the documents. Decals will be mailed out in the regular mail or can be picked up at our office. The police have been told not to ticket anyone not displaying a valid decal. Other types of Autoplan policies we are allowed to process over the telephone are: temporary permits, policy changes, cancellations, and storage policies. ICBC is not permitting Autoplan brokers to do transfers, new plates, or registrations of out of province vehicles over the phone at this time. These transactions still require in person attendance at our office.
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New LPI Office Hours and Safety Protocols
The Coronavirus (COVID-19) is a global issue impacting and affecting our day to day lives. At this time we are not closing our office and are doing our best to ensure we are available to serve you. Our new office hours are: 9AM – 5PM Monday – Friday and 10AM – 3PM on Saturdays.
On an operational level, our employees have initiated the following practices:
· Washing hands with soap and water with higher frequency and for longer duration
· Regularly disinfecting all high-touch and high-traffic areas such as workstations, desks, counters, door handles
· Opting for online and phone meetings where appropriate
· Offering Call In Autoplan Renewal Transactions.
Have you traveled outside of Canada recently? We ask that if you have recently traveled outside of Canada, please refrain from visiting our offices for 14 days and contact us via phone for your insurance needs. This request is made for the safety of our staff and visitors.
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Canadian Government Travel Advisory
Please be advised that the Government of Canada has now issued an Official Global Advisory advising Canadians to “avoid non-essential travel outside of Canada until further notice.”
Your travel insurance company may now treat this as equivalent to a Level 3 Travel advisory where all non-essential travel should be avoided. Therefore, your travel insurance coverage (emergency medical coverage and trip cancellation insurance) may be void after March 13th, 2020 if you decide to travel outside of the country. Because of this, we strongly advise against all travel until further notice.
Other important resources:
· British Columbia Centre for Disease Control
· HealthLink BC
· Government of Canada Virus updates, preparedness, symptoms and treatment, travel advice, and FAQs
We wish that you and your family remain safe during these trying times.
Changes to ICBC Basic Coverage Premiums
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Changes to ICBC Basic Coverage Premiums
As of September 1, 2019, ICBC moved to an insurance model that’s more driver-based. What’s changed? Driving experience and crash history will have a bigger impact on your premiums than they do today. The biggest change of all is that when renewing your Autoplan insurance you be will asked to list who drives your car. Do you want to get an instant online estimate of how these changes will affect your Basic premiums? Learn more and access the new ICBC Online Estimate Tool here: Online Estimate